The Applicant mother filed an application with the Child and Family Services Review Board against the Children's Aid Society, alleging the Society failed to hear her service concerns, failed to provide reasons for decisions affecting her interests, and failed to comply with internal complaint procedures regarding her 16-year-old daughter.
The Board dismissed the complaints regarding the internal complaints process, finding the Society complied with the legislation.
However, the Board found that the Society failed to hear the Applicant or provide reasons for its decisions regarding the daughter's placement, the service plan, the suspension of the child tax credit, a crisis call, and the cancellation of counselling services.
The Board ordered the Society to provide detailed written explanations to the Applicant for these decisions.