The applicant, an access parent, filed a complaint against the Children's Aid Society of Toronto alleging it failed to properly investigate his concerns about his child's care and failed to provide disclosure of the family's file.
The Child and Family Services Review Board found it had jurisdiction to hear the complaint.
The Board dismissed the allegations regarding the child's care, finding the Society had appropriately heard the applicant and provided reasons for its decisions.
However, the Board found the Society failed to meet its statutory obligations regarding the file disclosure request, as it did not provide a meaningful response or consider the applicant's rights under a court order and the Children's Law Reform Act.
The Board ordered the Society to hear the applicant regarding the disclosure request or provide a redacted file.