The applicant was injured in a motor vehicle accident and applied for statutory accident benefits from the Motor Vehicle Accident Claims Fund, which later transferred the claim to the respondent insurer.
The insurer argued the application was barred under s. 55 of the Schedule because the applicant failed to notify the Fund within seven days and submitted an incomplete application lacking a police report.
The Tribunal found the applicant notified the Fund as soon as practicable and that a police report was not mandatory since the Fund had sufficient information to determine if a benefit was payable.
Furthermore, the Tribunal held that the insurer failed to provide proper notice under s. 38(8) when denying the treatment plans, as it did not provide medical reasons or state that the Minor Injury Guideline applied.
Consequently, under s. 38(11), the insurer was prohibited from applying the Minor Injury Guideline and was ordered to pay for all the disputed treatment plans.