The applicant father filed a complaint against the respondent Children's Aid Society under section 120 of the Child, Youth and Family Services Act, 2017.
He alleged that the Society failed to give him an opportunity to be heard, failed to provide reasons for its decisions regarding his children, and infringed his right to receive services in French.
The Child and Family Services Review Board found that the Society's communications did not provide sufficient reasons for its decisions, including why he was not consulted to the same extent as his ex-wife, and that the Society did not offer appropriate French services.
The Board ordered the Society to provide clear and comprehensible written explanations in French for its various decisions.