The applicant, a person with a disability who relies on a motorized wheelchair, alleged that the respondent transit commission discriminated against him by requiring paratransit rides to be booked exactly three days in advance.
The applicant argued this policy denied him equal access to public transportation compared to able-bodied users of the conventional transit system.
The Tribunal found that the applicant failed to establish a prima facie case of discrimination, as he was capable of using accessible conventional transit but lived in an area not serviced by it, making his disadvantage related to residence rather than disability.
Furthermore, the Tribunal held that even if a prima facie case were established, the respondent had accommodated the applicant to the point of undue hardship, as expanding the booking window would require significant administrative resources and reduce the overall number of trips provided.