The applicant, who uses a certified service dog, was denied service by the owner of a UPS Store franchise.
The applicant filed a human rights application against the franchisor, MBEC Communications Inc., arguing it was vicariously liable for the franchisee's discriminatory actions under s. 46.3(1) of the Human Rights Code.
The Tribunal found that while the franchisor exercised some control to protect its brand, it did not have substantial control over the day-to-day operations of the franchisee.
The franchisee operated as an independent contractor, not an employee or agent of the franchisor.
Consequently, the franchisor could not be held liable for the franchisee's actions, and the application was dismissed.