The applicant, a person with a disability who uses a certified service dog, was stopped by a security guard when attempting to enter the respondent's mall.
The guard refused to look at the applicant's service animal certification and required the applicant and his pregnant wife to wait at the entrance for approximately four minutes while the guard went to the security office.
The Tribunal found that the guard's actions constituted a denial of access and discriminated against the applicant with respect to services because of his disability.
The Tribunal dismissed the applicant's claim that the mall's signage indicated an intention to discriminate.
The respondent was ordered to pay $1,000 in compensation for injury to dignity, feelings, and self-respect.