The applicant, a tenant with a mobility disability, requested an onsite parking space from his landlord to accommodate his deteriorating condition.
The landlord refused the request, citing a policy of only offering available onsite spaces to new tenants for commercial advantage and to avoid friction among existing tenants.
The Human Rights Tribunal of Ontario found that the landlord breached both the procedural and substantive components of the duty to accommodate.
The Tribunal ordered the landlord to provide the applicant with an onsite parking space, pay $5,000 in compensation for injury to dignity, feelings, and self-respect, and complete human rights training.