The applicant, a bilingual customer service agent from Rwanda, alleged discrimination in employment on the basis of ethnic origin after his employment was terminated.
He claimed that a series of workplace incidents, including a vacation request dispute, changes to the phone recording system, and disciplinary warnings, were motivated by his ethnic origin.
The Tribunal found no evidence connecting the respondents' actions to the applicant's place of origin.
The evidence demonstrated that the termination and prior disciplinary actions were based on the applicant's poor performance, insubordination, and failure to follow instructions, including a serious customer service failure involving a major client.
The application was dismissed.