The applicant, the maternal grandmother of a child in the care of the respondent children's aid society, applied to the Child and Family Services Review Board under section 68 of the Child and Family Services Act to review complaints about the society.
The applicant alleged that the society's Internal Complaints Review Panel did not listen to key issues and improperly excluded her daughter from the meeting.
During the hearing on the merits, the parties reached an agreement.
The Board issued a consent order requiring the society to convene a new ICRP to hear the applicant's complaints in accordance with the statutory timelines and procedures.