The applicant, who sustained a catastrophic impairment in a motor vehicle accident, sought statutory accident benefits.
Prior to the hearing, the respondent insurer approved the disputed treatment plans for accessible housing, a wheelchair accessible vehicle, and attendant care benefits.
The hearing proceeded on the issue of whether the respondent was liable for a special award under s. 10 of O. Reg. 664 for unreasonably withholding or delaying these benefits.
The Tribunal found the respondent's handling of the file was inflexible, imprudent, and unyielding, particularly given the applicant's extreme vulnerability and access to optional benefits.
The Tribunal awarded the maximum 50 per cent award on the cost of the vehicle, the difference in rent, and the late attendant care payment.
The Tribunal also deemed the rental difference incurred for a specific period pursuant to s. 3(8) of the Schedule.