The applicant filed a Request for Order During Proceedings seeking the production of unredacted emails exchanged between the respondent and Great-West Life regarding her short-term disability claim.
The respondent and Great-West Life opposed the request, arguing the redacted portions contained confidential commercial information about the claims adjudication process under PIPEDA.
The Tribunal found the unredacted emails were arguably relevant to the applicant's claims of reprisal and failure to accommodate.
The Tribunal ordered their production, concluding that the privacy interests were outweighed by the potential probative value of the information.
