The applicant, a custodian, injured her knee and returned to work with a medical restriction to walk short distances only.
The respondent accommodated her by allowing her to take breaks as needed, but failed to formally assess or communicate the restriction to her direct supervisors, leading her to work beyond her restriction.
The Tribunal found that the respondent failed in both the procedural and substantive components of its duty to accommodate.
However, the Tribunal dismissed the allegation that the respondent failed to adequately investigate her subsequent internal complaints, finding its response reasonable.
The applicant was awarded $5,000 for injury to dignity, feelings, and self-respect.