In a claims review proceeding regarding a denial of long-term income protection benefits, the Association sought to introduce a 'Will Say' statement and viva voce testimony from the claimant, as well as two scientific articles.
The employer objected, arguing the collective agreement contemplated an expeditious and informal review based on the record before the Joint Benefits Committee.
The arbitrator held that the 'Will Say' statement would be admitted subject to conditions, including limiting it to the two-year claim period and allowing the employer to cross-examine the claimant.
However, the arbitrator denied the request for additional viva voce testimony and refused to admit the scientific articles, noting that doing so would undermine the expedition and informality required by the collective agreement.