The applicant was injured in two motor vehicle accidents and received weekly income benefits.
The insurer reduced the benefits after the applicant began receiving CPP disability benefits, and later refused to restore the higher rate following court decisions holding that CPP benefits were not deductible.
The insurer argued the applicant was barred from arbitrating the issue by the two-year limitation period.
The arbitrator found that the insurer's notice of benefit reduction did not constitute a proper refusal to pay, as the applicant had already agreed to a reduction and proposed a repayment method.
Therefore, the limitation period had not commenced, and the applicant was not time-barred.
The arbitrator declined to order a special award, finding the insurer's position was based on an honestly-held error rather than bad faith, but awarded interest on overdue amounts and expenses to the applicant.