The applicant, a four-year-old who suffered a severe brain injury in a motor vehicle accident, claimed attendant care benefits for care provided by his parents while he was a patient at a rehabilitation hospital.
The insurer denied the claim, arguing that the hospital had OHIP-funded attendant care available which the parents failed to access, making the parents' care not "reasonable and necessary" under section 16 of the Statutory Accident Benefits Schedule.
The arbitrator found that while auto insurers are generally insurers of last resort and available hospital funding should be accessed first, the parents in this specific case were not informed about the available funding and were encouraged to use their auto insurance.
Therefore, it was reasonable for the parents to provide the care themselves.
The insurer was ordered to pay the agreed quantum of $3,418.33 for the attendant care expenses.