Following a fatal motor vehicle accident, the deceased's partner and her two children applied for spousal and dependant death benefits.
The insurer initially denied the claims due to insufficient evidence of cohabitation and dependency.
The applicants sought interest on the delayed benefit payments and arbitration expenses.
The arbitrator found that the partner was not entitled to interest because she failed to correct an error in her initial statement regarding the cohabitation date, which prevented the insurer from determining entitlement.
However, the children were awarded interest as the insurer had sufficient evidence of their dependency but delayed payment.
The applicants were also awarded their arbitration expenses, and a further hearing was ordered to determine if a special award was warranted for the delayed payments to the children.