The Applicant was injured in a motor vehicle accident and received statutory accident benefits.
The Insurer notified her of its intention to stop weekly benefits.
The Applicant initially requested an assessment at a designated assessment centre but later changed her mind after retaining counsel, opting instead for mediation.
She did not attend the scheduled assessment.
The Insurer brought a preliminary motion arguing she was precluded from proceeding to mediation and arbitration due to her failure to attend the assessment.
The Arbitrator held that the Applicant was not prevented from proceeding to arbitration, as she had a bona fide change of mind.
However, because her initial request for an assessment triggered the Insurer's obligation to continue paying benefits, she was required to repay the benefits received during that period on the basis of 'error'.
The Insurer's request for expenses was denied for lack of jurisdiction.