The applicant filed a complaint against the respondent children's aid society under section 120 of the Child, Youth and Family Services Act, 2017, alleging failures to hear her concerns regarding parenting time, counselling for her daughter, and a lack of timeliness and responsiveness.
The Board found it lacked jurisdiction over the parenting time issue as it was before the courts, and over the information disclosure issue.
The counselling issue was resolved prior to the hearing.
However, the Board found the society failed to adequately hear the applicant's concerns regarding the timeliness of measures relating to time with her children following her completion of treatment.
The society was ordered to provide written reasons to the applicant regarding how it considered her views.