The applicant filed a complaint against the Children's Aid Society regarding its handling of her case, including allegations of domestic violence, access issues, and poor treatment by workers.
The Society argued the CFSRB lacked jurisdiction under s. 120(8)(a) of the CYFSA because the matters were before the family and criminal courts.
The CFSRB found it lacked jurisdiction over issues exclusively before the courts, such as sexual assault allegations and criminal charges.
However, applying the Court of Appeal's decision in Waterloo CAS v. D.D., the CFSRB held it had jurisdiction to review complaints about the Society's services, failure to provide reasons, and failure to hear the applicant's concerns.
The application was dismissed in part, with the service-related issues allowed to proceed.