The applicant was injured in a motor vehicle accident and sought statutory accident benefits.
The insurer denied several treatment plans, arguing the applicant's injuries fell within the Minor Injury Guideline (MIG).
The Tribunal found the applicant suffered from chronic pain, removing her from the MIG.
The Tribunal also held the insurer liable to pay for physiotherapy, massage therapy, and a psychological assessment because its denial notices failed to comply with section 38 of the Schedule.
Claims for a physiatry assessment, a disability certificate fee, and a special award were dismissed.