The Children's Aid Society apprehended the respondent mother's children and placed them in foster care.
While a child protection application was pending before the court, the mother filed a service-related complaint with the Child and Family Services Review Board regarding the Society's failure to place the children with willing family members and its refusal to provide reasons.
The Society challenged the Board's jurisdiction, arguing all matters should be heard by the court.
The Court of Appeal held that the Board correctly assumed jurisdiction, as the specific service-related complaints had not been decided by and were not before the court, interpreting section 68.1(8) of the Child and Family Services Act.