The applicant brought a motion to reopen a case that was automatically closed in the negotiation stage after 30 days of inactivity.
The applicant claimed the inactivity was due to losing access to the case following an email address change.
The respondent opposed the motion, arguing the applicant had used the email address during the relevant time.
The Tribunal granted the motion, finding the applicant had a genuine desire to engage and that reopening the case would be more efficient than requiring a new application.
The applicant was ordered to update their account within 14 days as a condition of reopening.