The applicant filed a complaint with the Child and Family Services Review Board alleging the Children's Aid Society refused to proceed with his complaint and failed to provide reasons for its decision that his children were not at risk.
The Society brought a motion challenging the Board's jurisdiction, arguing the applicant had not filed a formal internal complaint and that the issues were already before the court in a custody and access proceeding.
The Board dismissed the first complaint because no formal internal complaint was filed, but assumed jurisdiction over the second complaint, finding that child protection issues requiring urgent response are distinct from custody and access matters and were not before the court.