The applicant, a regular customer of the respondent's store, alleged discrimination in the provision of goods and services on the basis of race, ancestry, place of origin, ethnic origin, sexual solicitation, and reprisal.
The applicant cited several incidents of poor customer service, including receiving the wrong coffee and not receiving a debit receipt.
The Tribunal found that the incidents involved routine customer service issues and that the respondent had addressed them reasonably.
The Tribunal concluded there was insufficient evidence to prove discrimination, sexual solicitation, or reprisal on a balance of probabilities, and dismissed the application.