The applicant, a curb side assistant, sustained serious neck and back injuries in a bus accident and requested modified duties upon returning to work.
The respondent employer refused to accommodate her in a pre-arranged post, claiming she did not have a 'bona fide disability' because her doctor's note did not explicitly use the term 'disabled'.
The Human Rights Tribunal of Ontario found that the applicant had a disability under the Code and that the respondent failed to fulfill both its procedural and substantive duties to accommodate her up to the point of undue hardship.
The Tribunal awarded compensation for lost wages, medical expenses, and $10,000 for injury to dignity, feelings, and self-respect, and ordered the respondent to undergo human rights training.