The applicant was injured in a motor vehicle accident and applied for non-earner benefits and medical benefits.
The respondent initially denied or ignored the claims but paid them after the applicant filed an application with the Licence Appeal Tribunal.
The parties resolved the substantive benefits at a case conference, leaving only the issue of a special award for unreasonable delay.
The respondent argued the Tribunal lacked jurisdiction to grant a special award under s. 10 of O. Reg. 664 because no benefits were owing "at the time of the award." The Tribunal rejected this literal interpretation, finding it retained jurisdiction and that allowing an insurer to avoid a special award by paying late would defeat the consumer protection purpose of the legislation.
The Tribunal found the respondent unreasonably delayed payments, ignored medical evidence, and failed to respond to correspondence.
Applying the Persofsky factors, the Tribunal awarded a special award of $5,896.83, representing 40% of the delayed benefits.