The applicant sought statutory accident benefits five and a half years after a motor vehicle accident.
The insurer denied the claims and argued the application was time-barred.
The Tribunal held the applicant was not barred from proceeding because the insurer failed to advise her that she could be permanently disentitled if she did not provide a reasonable explanation for the delay.
The Tribunal also found the insurer failed to provide notice within 10 days that it was relying on the Minor Injury Guideline (MIG), meaning it could not rely on the MIG limit and had to pay for physiotherapy incurred during the default period.
However, the Tribunal dismissed the claims for psychological services and prescription medication, finding the applicant failed to prove they were reasonable and necessary or temporally connected to the accident.