A discipline panel found the registrant committed professional misconduct by failing to maintain required client and financial records, issuing or permitting false massage therapy receipts, and providing false or inadequate information to insurers investigating benefit claims.
The panel held that deficient record keeping jeopardizes client protection, insurer verification, and confidence in the profession, while dishonest billing practices involving unregistered practitioners create significant public risk.
Applying the joint-submission framework used in professional discipline matters, the panel accepted an agreed penalty consisting of a ten-month suspension, ethics and record-keeping education, compliance audits, a reprimand, and tariff costs.
The panel concluded the proposed resolution was not unhinged from the circumstances and would not bring the discipline system into disrepute.