Chiropractic treatment plans approved and 10% special award granted for insurer's unreasonable delay in adjusting claim.
The applicant was injured in a motor vehicle accident and sought payment for two chiropractic treatment plans for chronic shoulder pain.
The respondent insurer denied the plans based on an insurer's examination report.
The Tribunal found the treatment plans reasonable and necessary, preferring the evidence of the applicant's treating physicians and chronic pain program over the insurer's assessor.
The Tribunal also awarded a 10% special award under s. 10 of O. Reg. 664, finding the respondent unreasonably withheld benefits by failing to adjust the claim when presented with updated medical records.
Almayahi v. The Co-operators General Insurance Company, 2021 CanLII 28687