The appellant purchased travel services for Hajj 2022 from a registered travel agent.
Due to COVID-19 restrictions, the appellant could not attend and agreed to postpone the trip to Hajj 2023.
Before the 2023 trip, the travel agent ceased carrying on business and could not be located.
The appellant filed a claim with the Travel Industry Compensation Fund, which was denied on the basis that the agent was still operating in 2022 when the original services were not provided.
The Tribunal allowed the appeal, finding that the appellant's agreement to postpone the trip did not disentitle him to reimbursement under the Regulation.
The appellant was awarded the maximum allowable compensation of $5,000.