The applicant was injured in a motor vehicle accident and applied for statutory accident benefits.
The parties settled the substantive issues prior to the arbitration hearing but could not agree on expenses.
The applicant sought expenses for preparation, including time spent investigating the insurer's assessors and alleging unfair practices.
The insurer argued these actions were unnecessary and unrelated to the disputed issues.
The arbitrator found the applicant was entitled to expenses as she was successful in the settlement, but reduced the claimed amount because the case did not proceed to a hearing and some time was spent on systemic issues rather than the specific dispute.
The arbitrator awarded $3,000 for fees and $3,294.49 for disbursements.