The complainant, a banquet waitress discharged for theft, alleged that her union breached its duty of fair representation under section 68 of the Labour Relations Act.
The union had referred her grievance to expedited arbitration one day late, leading to a jurisdictional objection by the employer.
The union subsequently withdrew the expedited referral to pursue a three-person arbitration board, but the Divisional Court ultimately prohibited the board from hearing the grievance.
The complainant also rejected a settlement offer against the union's advice.
The Board dismissed the complaint, finding that the union's strategic decisions, including its interpretation of time limits and its advice to accept the settlement, were reasonable and not arbitrary, discriminatory, or in bad faith.