The applicant filed a complaint against the society under the Child, Youth and Family Services Act, 2017, alleging that the society failed to hear her concerns regarding the abuse of her children by their respective fathers and failed to provide reasons for its decisions.
The Child and Family Services Review Board found that while the society did give the applicant an opportunity to be heard, it failed to provide her with satisfactory reasons for its decisions regarding child abuse investigations and other related matters.
The Board ordered the society to provide written explanations to the applicant regarding its investigations, decisions, and interactions with her.