The applicant sought statutory accident benefits following a motor vehicle accident, arguing her psychological and physical injuries warranted removal from the Minor Injury Guideline (MIG).
The Tribunal found the applicant's injuries were predominantly minor, preferring the respondent's psychological assessment over the applicant's because it better aligned with contemporaneous medical records.
While most of the respondent's denial letters complied with s. 38(8) of the Schedule, one denial for a psychological assessment was found non-compliant for failing to provide specific medical reasons.
Consequently, the respondent was ordered to pay expenses incurred under that plan until the defective notice was cured.
The applicant's claim for an award under s. 10 of Reg. 664 was dismissed, as the non-compliant notice was deemed a wrong adjusting decision rather than unreasonable conduct.