The applicant was injured in a motor vehicle accident and sought medical benefits from the respondent insurer for two treatment plans (OCF-18s) proposing chiropractic treatment, massage therapy, and physiotherapy.
The insurer denied the plans and argued at the hearing that they were invalid because they lacked physical signatures as required by s. 38(3) of the Schedule.
The Tribunal rejected the signature argument, noting the insurer failed to raise it prior to written submissions and the applicant subsequently provided signed copies.
On the merits, the Tribunal found the applicant was entitled to the massage therapy portion of the first treatment plan, as it was supported by contemporaneous medical records from her family physician and neurologist.
However, the Tribunal dismissed the claims for chiropractic treatment and the entirety of the second treatment plan, finding they were not supported by the medical evidence and that the applicant's condition had not improved despite ongoing chiropractic care.
Interest was awarded on the approved benefits.