The applicant was injured in a motor vehicle accident when she was 13 years old.
She applied for non-earner benefits upon turning 16, but the insurer failed to commence payments or schedule insurer examinations until 20 months later.
When the insurer finally scheduled the examinations, the applicant refused to attend, citing the unilateral scheduling and misleading notices.
The arbitrator found that the insurer's notices were inaccurate and failed to comply with the Schedule, and that the applicant provided a reasonable explanation for non-attendance.
The insurer was ordered to pay the withheld non-earner benefits with interest.
However, the applicant's claim for a special award was dismissed as both parties contributed to the delay.