The Applicant was injured in a motor vehicle accident and applied for statutory accident benefits, including caregiver, housekeeping, and medical benefits.
The Insurer denied the claims, arguing in part that the Applicant failed to attend an in-home assessment.
The Arbitrator found that the Insurer's notice of examination was procedurally defective and that the Applicant had a reasonable excuse for refusing the in-home assessment.
On the substantive issues, the Arbitrator concluded that the accident materially contributed to the Applicant's physical and psychological impairments, including fibromyalgia and psychosis.
The Arbitrator awarded caregiver and housekeeping benefits for specific periods, as well as the costs of a dental assessment and a physiotherapy treatment plan, but denied the cost of a neurological examination.
Interest was awarded on the overdue benefits.