The applicant mother filed an application under section 120 of the Child, Youth and Family Services Act, 2017, alleging the respondent children's aid society failed to hear her concerns and provide reasons for decisions made during a child protection investigation.
The Child and Family Services Review Board found that the society provided the applicant with an opportunity to be heard and adequate reasons regarding the investigation process, the consideration of professional recommendations, and the suspension of her internal complaint.
However, the Board found the society failed to hear the applicant's concerns regarding her older child's privacy and failed to provide sufficient reasons for advising that parenting time was a family court matter.
The application was upheld in part, and the society was ordered to provide a response and detailed written reasons on those two issues.