The applicant, an employee of the respondent Society, was the subject of an anonymous child protection referral that was transferred to another agency due to a conflict of interest.
The applicant filed a complaint with the Child and Family Services Review Board, alleging the Society failed to hear her concerns and provide reasons for its handling of the referral.
The Society brought a motion challenging the Board's jurisdiction, which was dismissed.
On the merits, the Board found that the Society had adequately answered most of the applicant's questions through correspondence and meetings.
While the Society failed to provide written reasons regarding its file disclosure protocol and a misunderstanding about how the referral was routed, the Board declined to order a remedy because detailed explanations were provided during the hearing.