The applicant, a unit owner, submitted a request for core and non-core records to the respondent condominium corporation.
The applicant alleged the corporation refused to provide the records without a reasonable excuse and charged an unreasonable fee for non-core records.
The Tribunal found that the corporation did not refuse the records; it provided the core records and reasonably estimated the fee for the non-core records.
When the corporation later discovered some requested records were missing, it made reasonable efforts to locate them.
The Tribunal ordered the corporation to provide the available non-core records at no cost, as agreed during the hearing, but declined to order a penalty, mandatory director training, or costs.