The appellant appealed an arbitration order finding that she was not an 'insured person' under the respondent's automobile insurance policy.
The appellant had submitted an application for accident benefits to the respondent, who was the first insurer to receive a completed application.
The respondent denied the claim on the basis of coverage, arguing she was not an insured person.
The Director of Arbitrations allowed the appeal, holding that under the Priorities Regulation (O. Reg. 283/95), the first insurer to receive a completed application must pay benefits pending the resolution of any priority dispute.
The Director found that the arbitrator erred in treating the issue as a coverage dispute rather than a priority dispute, and that the respondent was obliged to respond to the claim and could only shift responsibility by following the procedures in the Priorities Regulation.