The applicant was involved in a motor vehicle accident and delayed applying for statutory accident benefits for several months, hoping to recover without going through the claims process.
The insurer raised a preliminary issue that the applicant was disentitled to benefits for failing to apply within the 30-day time limit under section 32(1) of the Statutory Accident Benefits Schedule.
The Arbitrator found that the insurer, having been notified of the accident, failed to promptly inform the applicant of the time limit and the potential consequences of non-compliance, which is required to assist the person in applying for benefits under section 32(2)(c).
Therefore, the insurer could not rely on the time limit to defeat the claim, and the applicant was not disentitled to benefits.