The applicant was injured in a motor vehicle accident and suffered soft tissue injuries and chronic headaches.
The insurer terminated her weekly income replacement benefits and denied various medical and rehabilitation expenses.
The applicant applied for arbitration.
The arbitrator found that the applicant suffered a substantial inability to perform the essential tasks of her employment due to accident-related headaches and awarded income replacement benefits up to the 104-week mark.
The arbitrator also awarded partial medical and rehabilitation benefits for chiropractic treatment, medication, a psychological assessment, and a brief exercise program, finding them reasonable and necessary.
Claims for transportation, other assessments, and housekeeping were dismissed due to lack of evidence or lack of medical necessity.
A claim for a special award was denied as the insurer's actions were not unreasonable.