The Ministry charged a construction company, its director, and its representative with multiple strict liability offences under the Consumer Protection Act, 2002, following a consumer complaint about an abandoned basement renovation.
The court found that the defendants failed to provide a proper direct agreement, engaged in unfair practices by making false representations about returning to work, and failed to refund the consumer after the agreement was cancelled.
The defendants' due diligence defence, which relied on claims of contracting COVID-19 and government stay-at-home orders, was rejected.
Convictions were entered on all remaining counts.