The applicant was injured in a motor vehicle accident and sought statutory accident benefits.
Her occupational therapist submitted a treatment and assessment plan (OCF-18) that included a new diagnosis of a foot fracture.
The insurer denied the plan and required the applicant to attend an insurer examination with an orthopaedic surgeon to investigate the new diagnosis.
The applicant failed to attend the examination, arguing the insurer's notice lacked sufficient medical reasons.
The arbitrator found that investigating a new diagnosis constituted a valid medical reason, making the notice compliant with section 44 of the Schedule.
Consequently, the applicant was precluded from proceeding to mediation under section 55(2) of the Schedule.