The applicant mother filed a complaint against the children's aid society, alleging it failed to provide her with an opportunity to be heard about her service concerns and failed to give reasons for its decisions affecting her interests regarding the safety of her children in their father's care.
The society challenged the tribunal's jurisdiction, arguing the matters were before the family court.
The tribunal found it had jurisdiction, as the complaint concerned the society's service delivery, not the custody dispute.
The tribunal allowed the application, finding the society failed to adequately communicate with the applicant, hear her concerns, or provide reasons for its decisions, and ordered the society to provide written responses and reasons.