The applicant, a Black African Canadian, alleged discrimination with respect to services because of race and colour contrary to the Human Rights Code, arising from two incidents at the respondent library.
In the first incident, a library employee retrieved a high-demand book from the applicant after realizing his library card was expired.
In the second incident, staff refused to print a document for the applicant from a staff computer, citing a recent directive.
The Tribunal found that while the applicant experienced adverse treatment, there was no evidence connecting the treatment to his race or colour.
The staff's actions were found to be in good faith compliance with library policies and directives.
The application was dismissed for failing to establish a prima facie case of discrimination.