The applicant, who is legally blind, purchased employment coaching services from the corporate respondent.
He requested that the program materials be provided in Word format so his screen-reading software could access them.
The respondents failed to provide the materials in an accessible format, causing the applicant to struggle with magnifying glasses and eventually abandon the program.
The Tribunal found that the corporate respondent and its directing mind, Dale Smith, discriminated against the applicant by failing to accommodate his disability.
The respondents were ordered jointly and severally to refund the program fee and pay $5,000 for injury to dignity, feelings, and self-respect, along with public interest remedies.