The applicant mother filed a complaint against the Children's Aid Society alleging it failed to hear her concerns and provide reasons for decisions regarding the placement and treatment of her children in care.
The Society challenged the Board's jurisdiction, arguing the matters were before the court in an ongoing child protection proceeding.
The Board found it had jurisdiction because the Society, not the court, was the decision-maker regarding specific placements and services.
On the merits, the Board found the Society failed to comply with its statutory obligations to listen to the applicant and provide reasons for its decisions regarding foster care, group home placement, access, and kinship options.
The Board ordered the Society to provide detailed written reasons for its decisions.